Our Guarantee

Welcome to OurPetWarehouse– Our Guarantee Statement

At OurPetWarehouse, we commit for best services and stress-free shopping experience with our premium policies. We offer 100% Customer Satisfaction, Money Back Guarantee, Product Quality, Privacy, and 100% Returns & Refund Guarantee.

100% Customer’s Satisfaction Guarantee

At OurPetWarehouse, we take pride in offering 100% customer satisfaction. With our efficient customer care services, a wide range of products, easy to navigate and hassle-free checkout processes, we strive to make your pet products’ shopping a delightful experience.

Money Back Guarantee

At OurPetWarehouse, we offer Money Back Guarantee for all the pet products. If you are not satisfied with the product due to any reason or in case the order has not been delivered within 28 business days from the date of dispatch, we will provide a full refund or reship the order as per your request. If you face any issue with any product, we request you to contact us via email or our toll free number.

Please Note: If you have ordered incorrect product/size, please contact us immediately through our toll-free number 1-800-986-6350.

Product Quality Guarantee

At OurPetWarehouse, we stick to Quality Assurance Standards. Our products meet quality standards as procured directly from authorized manufacturers or wholesalers. All our products are genuine and have an expiry period of at least one year, if not more. Due to any reason, if you have any concerns related to the product or not satisfied, we will accept the returns and offer a full refund.

Privacy Guarantee

At OurPetWarehouse, adhering to the strict privacy policy, we guarantee the full protection of your data with us. We protect all information exchange and customer data using the latest SSL (Secure Socket Layer) technology and in accordance with the latest security guidelines. We do not share any personal or financial details to any third party including individuals, organizations or authorities other than our executives delivering customer care services.

Returns and Refunds Guarantee

If you face any problem with our product or are not satisfied with the order, please contact our customer care team immediately via email contact@OurPetWarehouse.com or call on our toll-free number 1-800-986-6350. Our customer care executive will assist you in returning the product and getting a refund or order another product.

Please note that we accept returns in the original packing only. For a quick and convenient refund or return, please call us within 5 days of order received. Refund will be made in the same mode as per the payment is done.

For more details, please email us at contact@OurPetWarehouse.com.